Get started with a free assessment
Your situation is unique and when you contact us, we want to understand the challenges you are facing so that we know how best to help.
We listen to you.
We meet & talk.
We plan together.
We're here to help.
We want you to feel satisfied that we are the right people to care for your family, friend or loved-one BEFORE you make any commitment. That's why we're happy to meet, assess and advise you totally free of charge!
Together with the family, we listen to your needs and start building a trusting relationship.
We visit to meet everyone and do a very non-invasive assessment – you can even do this step yourself with our online self-assessment form.
Based on what you tell us, we develop a basic care-plan to start with and identify a suitable carer. We reassess needs as they change and adjust the care-plan accordingly.
Once everyone is in agreement, we introduce the carer and work through all the questions and issues that naturally pop-up.
Here's what that means in more detail:
Step 1 – Making contact
Our friendly care-team is available on the phone or to meet with you to discuss the situation and if care might help. You are welcome to ask us questions and talk to us about anything that's on your mind.
Whether you’re calling for a friend, family member or yourself, you can rest assured that all the information you share with us will be kept strictly confidential and will only be used to help us understand how we can support you best.
Step 2 – No-obligation assessment
Once we’ve gotten to know you and your needs a bit better, we will suggest a course of action and a starting place for designing a care-plan.
If you agree that it would be helpful to go to the next step, a more detailed (but still no-obligation) assessment can be arranged. This assessment is best done in-person but a self-assessment can also be done by the family and discussed over the phone. The aim is to allow us to meet with everyone involved and talk face-to-face as well as see the home environment.
We may ask you about a range of things which impact our lives as we get older - like physical and emotional needs, current health and medication, recent surgeries or medical procedures, and home routines and living arrangements.
The assessment also provides a personal and safe opportunity for anyone involved to ask additional questions. If there are any medical considerations that need to be addressed, we can arrange for a registered nurse to visit too.
Step 3 – Creating a care plan
A care plan will identify desired outcomes and the responsibilities of the caregivers, as well as proposing a schedule for the recommended support, care or companionship (including duration and frequency).
Our care team managers will oversee your plan and you will be introduced to a companion who will be at the heart of the new relationship. Your companion is responsible for ensuring your needs are met and will be involved with bringing in other team members to help everyone reach the outcomes they want.
When medical attention is needed, we will liaise with the nurses, doctors, pharmacists and other healthcare professionals, to ensure the care plans take everything into consideration and are well-coordinated.